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Design and Media Terms of Service
1. Contract
The customer approval for work to commence shall be deemed a contractual agreement between the customer and FourFoot Media. Important: Approval for the work to commence and payment of the advance fee indicates that the customer accepts the terms and conditions outlined in this document.2. FourFoot Media Intellectual Copyright
FourFoot Media holds intellectual copyright of any material, including source code and original images created for the customer until payment of the final invoice. At this time we will transfer this intellectual copyright to the customer.3. Clients Responsibilities with Regard to Copyright
In situations where the customer provides images, text, animations, layouts or any other content for their website they are legally responsible for ensuring that this material does not infringe any copyright.
Certain images provided by FourFoot Media may have been purchased under licence from stock image suppliers. These images are generally only licensed for use on a website. The licence may not permit them to be used in publicity material. The website owner is legally responsible for ensuring that this does not happen. If you wish to use any images from the site for other purposes please contact us for clarification.4. Registration Charges
All third party costs arising from the registration of a domain name shall be met by the customer. FourFoot Media recommend that customers register their own domain names so that they have full ownership of these but where we have registered a domain name on the customers behalf we agree to transfer this domain name to the customer immediately upon request and without charge.5. Search Engine Promotion
If Search Engine Optimisation has been agreed as part of the contract the customer must be aware that FourFoot Media are not responsible for ongoing web site promotion. Should the customer require the site to be promoted on an ongoing basis a separate contract must be agreed. The order in which websites are ranked in the natural search results is controlled by the search engines. While we can optimise your site initially for this by making it search engine friendly, it is impossible to make any guarantees on ranking position.6. Cancellation
Should the customer wish to cancel at any point during the process they shall remain liable for the work that has taken place and shall be invoiced accordingly.7. Failure to Provide Required Website Content
The customer must ensure that FourFoot Media are not delayed as a result of late delivery of the material and content required to complete the customers website.
On any occasion where FourFoot Media are delayed because the customer has not provided this material, FourFoot Media reserve the right to impose a surcharge of 25% of the total cost of the work.
If the customer agrees to provide FourFoot Media with the required information in advance and subsequently fail to do within four weeks of project commencement FourFoot Media reserve the right to close the project and the balance remaining becomes payable immediately.8. Travel Time and Travel Expenses
Travelling time to and from customer premises is not included in our estimate. FourFoot Media reserve the right to make a charge for travelling time at our current hourly rate. Likewise FourFoot Media reserve the right to charge for travelling expenses based on 45p per mile. (NOTE: There will be no charges for travelling time or expenses incurred during the quotation process)9. Quotations
The price quoted to the customer is for the work specifically agreed on the quotation only. Should the customer decide that changes are required after work on the website has commenced there may be a surcharge.10. Payment - Advance Fee
An advance fee of 50% of the total cost of the project is required before work can start. Customers should only pay this advance fee if they agree to our terms and conditions. Payment of the advance will be taken as agreement.11. Payment - Refund Policy
After work on a website commences advances are not refundable.12. Payment Methods
Unless otherwise agreed, payment is only accepted by credit card, cheque or bankers draft in UK Pounds Sterling. If your cheque is returned by the bank as unpaid for any reason, you will be liable for a "returned cheque" charge of £35.13. Payment by Credit Card
Credit card payments are accepted via our customer portal.14. Payment of Balance
Invoices are only issued when customers accept that their website has been completed to their satisfaction. Payment of the balance is due immediately on completion of the website. We reserve the right not to launch a website until full payment has been received.15. Late Payment 1
Any websites previously launched may be removed if payment is not forthcoming. When this occurs an additional minimum charge of £50 will be required to have the site restored.16. Late Payment 2
Accounts that have not been settled within 7 days of our final reminder will incur a late payment charge of 10% of the amount outstanding. You will also be charged statutory interest of 8% above the reference rate (fixed for the six month period within which date the invoices became overdue) pursuant to the late payment legislation.17. Future Support
The customers website will be handed over as a fully functioning, completed work. Unless it has been agreed beforehand FourFoot Media is not responsible for future support. Support can be provided upon request for an agreed fee. The customers website is offered as a single contract and no guarantee of the availability of future support from FourFoot Media is offered unless an ongoing support package has been agreed.18. Future Site Problems
Problems caused by malicious software, spyware, viruses and website hacking are a fact of life on today's Internet. It is highly unlikely that these will affect the customers website, and FourFoot Media will endeavour to protect it from this as much as we can during its creation, but after the website is handed over FourFoot Media cannot be held responsible for problems caused by illegal activity or the actions of others.19. Access to Client Hosting Space
FourFoot Media may require ongoing access to our customers hosting space to allow us to support and monitor their websites. This access is via a user ID and password combination, which the customer may change after the website is handed over. If the client chooses to change the password we will no longer have access to the website and further support will not be possible. We cannot be held responsible for any changes made to the website by the customer or the customers agents.20. Compliance with Ecommerce, Accessibility or Other Regulations
FourFoot Media design websites in accordance with the customers specifications. It is the customers responsibility to ensure that the website and its content comply with current online trading laws and regulations.
FourFoot Media cannot accept responsibility for any failure to comply with laws and regulations related to accessibility, selling online or those related to a specific business or trade. FourFoot Media can research this on the customers behalf upon request, but in any business where complex compliance issues may exist we recommend that the customer takes legal advice from their legal representative.21. Validity of Quotation
Unless otherwise agreed any quotation provided will be valid for 30 days from the date of receipt. -
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